Privacy Statement
Privacy statement

4ourhouse.co.uk takes your privacy rights as a customer seriously. In this Privacy Policy, references to "we" and "us" are to 4ourhouse.co.uk and to Connect Distribution Services Limited, company number 3004798, registered office Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ. This policy outlines the data we collect from our visitors and how we use it.

What information do you collect and why?

When you place an order with 4ourhouse.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number and expiry date and your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.

Your Personal information may be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your Orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat you Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

In order to monitor the performance of our site we collect the following information:
  • An IP address to monitor site traffic and volume
  • A session ID to uniquely identify you on our site
In order to fulfil any orders placed with 4ourhouse.co.uk we collect the following details:
  • Email address & telephone number to contact you with regard to the order
  • Name of Customer
  • Credit card and delivery address for security fraud checks
What are cookies?

We use "cookies," a piece of data stored on your computers hard drive which contains information about you. If you reject the cookies, (settings in your web browser), you may be limiting your use of some areas of the site. Our cookies hold the following information:

  • A unique identification number in order to keep track of your order
  • A unique Order Reference Number to help identify the order as a whole

The information within the cookie is securely encrypted and can only be understood by our web site. Cookies store information only for as long as you are viewing the website.

What we do with your information?

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to maintain guarantee records and to provide after-sales service.
  2. To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and
  3. To comply with legal requirements

The information within the cookie is securely encrypted and can only be understood by our web site. Cookies store information only for as long as you are viewing the website.